Where the Magic Happens
At SMARTCOMS, we adopted The Flywheel Model to ensure that we build and retain the energy that comes from aligning your whole business around providing a remarkable customer experience. We believe that this is critical when consolidating your growth strategies.
Learn &
Understand
At this initial stage, we focus on learning about your business micro and macro environment and understand your processes. Some of the questions we frequently ask are as follows:
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- What is your market position?
- Who are your competitors?
- Who are your current customers?
- Who is your target audience?
- Do you have any online presence?
Build &
Strengthen
We then use a combination of strategies and tactics from our online and offline services to bridge the gap between where you are and where you want to be. Here are some examples:
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- brand strategy
- Remap your customer’s journey
- Website development
- Social Media Strategy
- Customer Experience Management
Monitor &
Control
Even before the ball is rolling, we define key metrics per objectives to assess the results of our initiatives. Actions are then taken to further maximise RoI. Some examples are:
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- Revenue Trend
- Number of Quality Leads Generated
- Conversion Rate Level
- Website Traffic Level
- Engagement Level on Social Media
Communicate &
Advertise
Regular communication is a must to remind your customers of your offerings. We consider “paid advertising” when your sales force is well equipped to achieve a high conversion rate.
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- Email Marketing
- Articles in Targeted Magazines
- Google Ads
- Social Media Advertising
- Traditional Advertising
Customers nowadays want companies to be more concerned with them than with sales. Since consumers use their influence to easily and widely exchange unfavourable feedback, our strategy means that you don’t make short-term decisions that jeopardise long-term relationships.
Our business model ensures that all of the time and effort you put into finding a potential client is not lost, leaving you back where you started.
Our Exclusive Value Proposition
Our primary focus remains on data analytics and digital marketing because they help us to gather crucial insights about your company and convert them into cost-effective, easy-to-implement growth strategies. Our consulting services will be aligned with your company’s operations and strategic goals. We also apply our insight, skills, and experience to improve the customer’s ultimate experience.
Our Value Based Pricing
Our solutions are made up of a variety of components that can be applied in whole, in part, or in stages.
Depending on the components you choose, they can be charged as a one-time fee or a monthly consultancy fee.
You can start small or go big. The choice is yours.
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Communications
- Social : Social Media Strategy, Social Media Marketing, Social Media Advertising, Social Media Management & Community Management
- Digital : Web & Mobile Development, Landing Page CTA & CRO, Email Marketing, SEO-SEA-SEM & MarTech
- Traditional : Direct Marketing, Sales Promotion, Public Relations, Advertising & Visual Merchandising
E: growth@smartcoms.mu
T: +230 5 252 0815